Patient Information Patient Information: Office Policies and Procedures 24 hour cancellation notice policy. Co-pays are expected at the time of service. For patients not having met their deductible, prior payment is expected.  Additional arrangements can be made if necessary. New patients should arrive 15 minutes early. Patients are expected to have a copy of their insurance card and ID at the time of the visit. Patients can access and complete the patient history questionnaire available on this portal to bring to their first visit. Pre Op Instructions Post Op Instructions Breast history form. Breast health history form for breast patients. Office patient history form, pg 1. Page 1 of patient history form. Patient history form, pg 2. Page 2 of patient history form.